Business planning We work with both new and established businesses and organisations to turn ideas into investment-ready business plans — independent, evidence-based analysis that gives funders confidence and gives clients a clear way forward. Our business plans...
Visitor Experience Masterplans We work within multi-disciplinary teams to develop visitor experience masterplans for a wide range of sites — visitor attractions, heritage properties, castles, nature reserves, country parks, forest and coastal destinations. Our...
Operational Reviews, Income Generation and Business Resilience Planning Our work in this area focuses on enhancing the performance of existing visitor sites — reviewing operating processes, deepening audience engagement, and developing sustainable income-generating...
What is a Visitor Management Plan? A VMP is a living document which helps site and destination managers to guide the visitor journey to the site and manage visitor flows and behaviours within a range of different sites from National Nature Reserves through to country...
Strategic development We advise on strategic development projects at both site and area level — helping clients translate ambition into commercially viable plans. Our work brings together the needs of client teams, local communities and visitors, and matches these...
Visitor research consultants Visitor research, alongside stakeholder and community engagement, sits at the heart of the projects we work on. We understand how critical visitor research and community consultation is to the success of any organisation and project. If...
Governance and delivery Choosing the right governance model is one of the most consequential decisions a project will face. Get it wrong and even a well-funded, well-designed project can struggle to deliver. We help clients identify, evaluate and select the most...
Destination management plan consultants We have worked with Destination Management Organisations and other clients to develop sustainable destination management plans, wider tourism development strategies and economic feasibility studies to support the development of...
Catering consultants For 25 years we have been providing a catering consultancy service to a range of clients. Our focus is on catering operations which are developed within visitor attractions and the wider hospitality sector, these include: Museums Heritage centres...