About us

Visitor experience and tourism consultants

coastal tourism masterplan

Planning Solutions Consulting Limited are experts in visitor experiences. As a visitor experience and tourism consultants we work across tourism, leisure, recreatiMuseum income generationon and heritage sectors delivering a range of services from concept to delivery. Whether a project is large or small; a spark of an idea or a review of an existing operation, we are dedicated to delivering great results and value for money.

Added value

Our sister company Planning Solutions Limited operates a number of tourism and leisure businesses including visitor attractions, an activity experience, high-ropes operations, a micro-brewery and hotel.   We understand the opportunities and challenges of the current climate. Find out more about this direct operational experience here.

What can we do for you?

We offer realistic advice, founded on experience and detailed market research. Working with big and small data is at the heart of the what we do.  We work collaboratively with clients to gain a clear understanding of their business goals, issues they face and priorities in order to help them reach their potential.   We combine management consultancy experience with direct operational knowledge.   We work to build consensus and facilitate client learning as our work progresses.

Vision experience masterplans – strategic development
We can work with you to create your visitor experience masterplan which responds to changing market trends, site context and the funding landscape.  Our visitor experience master plans set out a path for strategic development and bring a strong commercial realism to projects

Feasibility studies and business plans
Our feasibility studies and business plans focus on assessing the viability of opportunities. Our business plans have been used to support successful funding applications.

Working with small and big data we help you to understand your customer needs through detailed primary research and analysis of market trends.

We work with clients to develop effective marketing plans across social media, online platforms along with traditional print and television.  We can even help you implement the market action plan.

Operational reviews and planning
Working with existing attractions and visitor experiences we carry out operational reviews which leads to an accurate diagnosis – identifying and defining the real issues which which clients are facing.    A significant amount of work is focussed on developing solutions to enhancing the ‘experience’, maximising income potential and reducing operating costs

We also work with clients to prepare business plans for the National Heritage Lottery Fund, carry out governance reviews and develop event strategies. out more about our consultancy services.

Where we work

You can find us working across the UK and occasionally overseas:

  • Country parks, urban parks and other recreation sites
  • Visitor attractions from discovery centres through to farm parks
  • Museums and heritage centres
  • Historic houses, castles and forts
  • Cathedrals, chapels and cemeteries
  • Hotels, campsites, lodge sites and static and touring parks
  • National Nature Reserves
  • National Parks
  • Residential activity centres, watersports centres and indoor climbing centres
  • Inland waterway from lakes through to rivers and canals
  • Industrial sites from mill buildings through to mines and extraction sites
  • Coastal towns and marinas
  • Farms, country estates and vineyards
  • Cafes and restaurants (usually located in a visitor attraction, museum or country park)
  • Golf courses, driving ranges, retail parks, leisure centres, dry ski slopes, cinemas and indoor play centres

Our team

Our directors and co-founders, Kevin Brown and Richard Linington, offer a personal and bespoke service, building the perfect team around each project. Our team includes specialists in research, financial modelling, economics, regeneration and all aspects of the operations of visitor attractions, high rope experiences, heritage centres, hotels and restaurants. Find out more about our team.


To find out more and discuss your project please contact Richard Linington on 023 9248 1999 or email richard@pslplan.co.uk.