The Novium – operational review, Chichester

3-novClient: Chichester District Council

The Novium is  museum located in the heart of Chichester which opened in 2012 and it is an important heritage, community and education resource. One of the key features of the visitor experience are the remains of the Roman baths of the city. The museum has been developed with access for all over three floors which incorporates galleries, interactive displays, a viewing window and children’s area. The Novium also includes a Tourist Information Centre and retail offer.

Working with the management team, staff and Chichester District Council we reviewed carried out an operational review of the current operation – including the visitor experience, visitor numbers, pricing strategy and retail offer.

This operational review of the museum led to the production of a costed action plan to support the museum and this included a number of transformational projects.  Working as museum consultants we also identified a number of approaches to help increase visitor throughput.  A further key output was the production of a marketing action plan for the museum.

Following this initial study we were then commissioned to assess the opportunity to introduce a cafe within the Novium Museum.

How can we help?
If you have any questions or would like to discuss our work please don’t hesitate to call Richard Linington on 023 9248 1999 or email