“The Peak District National Park Authority commissioned Planning Solutions Consulting to undertake a review of its Visitor Centre operations in the face of financial challenges in early 2024. Working with staff across the organisation, Planning Solutions Consulting gained a comprehensive understanding of the operations which include the Authority’s four Visitor Centres and three Cycle Hire Centres. They engaged with a broad range of staff and stakeholders which enabled them to present back a summary of the effectiveness and performance of the centres before working with key Authority staff to develop proposals for how the centres can better engage with visitors to the National Park but also become financially sustainable. The proposals were presented back to senior Authority staff in a comprehensive report but also in person.
Planning Solutions Consulting brought a wealth of experience and a different perspective to the project, showed excellent understanding of the visitor tourism sector (which earned trust from the Centre staff) and managed the project well to achieve the timescales and outcomes demanded of them. As consultants they were professional, adaptable and a pleasure to work with throughout the project.” Matt Freestone, Corporate Property Manager, Peak District National Park Authority