Visitor Experience Advice

Client: London Borough of Lambeth

West Norwood Cemetery was established in 1837. The Grade II* listed Cemetery is the second of the ‘Magnificent Seven’ cemeteries located in London. The Cemetery includes over sixty Grade II and Grade II* listed buildings, structures, and monuments, including the catacombs, Memorial Garden, Rose Gardens, Greek Orthodox Cemetery, St Stephen’s Chapel, the Crematorium, Recordia and Columbarium, and an impressive gateway entry point designed by Sir William Tite.

The Cemetery has a number of high-profile burials, including Mrs Beeton, Baron Julius de Reuter, and Sir Henry Tate, along with a number of attractive and interesting monuments and mausoleums.

St Stephen’s Chapel will be restored, and the cemetery lodge will be extended, helping to transform both buildings into spaces for visitor and community uses.

As part of a Heritage Lottery Fund cemetery project, PSC was commissioned to work with the London Borough of Lambeth, the project architects, and the Friends organisation to advise on developing the visitor experience at West Norwood Cemetery. This included identifying key audiences and core operational considerations.

The project has secured Lottery funding.  The total project value is £6.7million. Find out about other National Lottery Heritage Fund projects we have worked on.

How can we help?
If you have any questions or would like to discuss our work please don’t hesitate to call Richard Linington on 07866 742628 or email richard@pslplan.co.uk