Enhancing the Visitor Experience at West Port Lake Visitor Centre, Stoke on Trent

West Port Lake Visitor CentreClient: Staffordshire Wildlife Trust

The Staffordshire Wildlife Trust manages 25 nature reserves across Staffordshire and the innovative visitor and education centre at West Port Lake in Stoke-on-Trent. This was built by British Waterways (now known as the Canal & River Trust) and is adjacent to the Trent and Mersey Canal and incorporates the Westport Lake Local Nature Reserve, with a conservation area, wildflower meadow and wooded area.

Our work focussed on accessing the existing visitor experience at West Port Lake Visitor Centre and wider site. Following the assessment we identified cost effective ways to enhance the existing customer experience to engage with new and existing audiences. Our operational experience of managing two visitor experiences helped to shape and inform out work for the Trust. Find out more about the Staffordshire Wildlife Trust.

How can we help?
If you have any questions about developing a new visitor centre or reviewing options for an existing visitor centre or are looking at income generation opportunities at your nature reserve please don’t hesitate to call Richard Linington on 023 9248 1999 or email richard@pslplan.co.uk