Alex Holmes, Visitor Economy Manager, Warwickshire County Council

Project: George Eliot Visitor Centre Business Plan

“We commissioned PSC to support our client team comprising County Council officers, and volunteers from the George Eliot Fellowship, and Griff House Preservation Trust, to develop a viable business plan for a new Visitor Centre devoted to the author, based at Griff House, just outside Nuneaton. The work involved close collaboration and consultation with the Trust and wider Eliot stakeholders to work through the business plan and also deliver a longer term vision and development plan for related Eliot attractions in the area. Throughout the process we found Richard and Kevin accessible, reliable and great to work with, always meeting agreed deadlines. Their work on the options appraisal was extremely thorough and well-informed, drawing both on their valuable in-house operational management experience of running heritage attractions, as well as case studies from other centres across Britain. The final report has been extremely well received and we’re looking forward to sharing the findings more widely at a workshop later this year. I would have no hesitation whatsoever in recommending PSC to undertake similar work.” Alex Holmes, Visitor Economy Manager, Warwickshire County Council