Visitor experience planning: Create a unique visitor experience for your project or business

Working in multi-disciplinary teams we have developed a number of products and service concepts particularly in relation to the visitor attractions, heritage, activity tourism, nature reserves and country park sectors. We identify potential development scenarios based on site and market assessments, review of case examples and the funding landscape.  We create bespoke scoring matrices with a strong market and commercial focus to help assess the preferred concept. We collaborate with client teams to develop initial concepts and visitor experience plans.

Our visitor experience planning services include:

  • Identifying and defining the product and service
  • Options appraisal
  • Creative innovation workshops
  • Establishing phasing plan for delivery and operation
  • Preparing the supporting business case

Case studies

We have produced and advised on visitor experience plans for Hampshire County Council, Monmouthshire County Council, the Northumberland Wildlife Trust and the Lancashire Wildlife Trust.

Follow the link to find out about our visitor experience planning projects.

If you would like to discuss your project please don’t hesitate to phone or email Richard or Kevin on 023 9248 1999.

Visitor experience plan

Image kindly supplied by Monmouthshire County Council

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