West Norwood Cemetery Heritage Lottery Fund – visitor experience advice

Client: London Borough of Lambeth

West Norwood Cemetery was established in 1837. The Grade II* listed Cemetery is the second of ‘Magnificent Seven’ cemeteries located in London. The Cemetery incorporates a number of different elements, including

  • The Catacombs
  • Memorial Garden
  • Rose Gardens
  • Greek Orthodox Cemetery St Stephen’s Chapel
  • The Crematorium, Recordia and Columbarium
  • An impressive gateway entry point designed by Sir William Tite

The Cemetery has a number of high profile burials including Mrs Beeton, Baron Julius de Reuter and Sir Henry Tate along with a large number of attractive and interesting monuments and mausoleums.

HLF Cemetery Project

As part of a Heritage Lottery Fund cemetery project PSC were commissioned to work with the London Borough of Lambeth, the project architects and Friends organisation to advise on the development of the visitor experience at West Norwood Cemetery. This included identifying key audiences and core operational considerations.