An interesting article in the Guardian newspaper which looks at how the visitor experience at attractions does not match the actual expectations of visitors.  See a gallery of the most disappointing sites here.

This entry was posted on Monday, August 20th, 2007 at 10:05 am and is filed under User research, Visitor attractions. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.